Is anyone aware of Delcampe's polices in dealing with sellers who collect money and then refuse to supply goods but continue to operate unhindered? Email messages to Delcampe Support have not provided any answers.

I purchased 2 items from a seller in Singapore 2 months ago. I received an invoice after 2 days and paid via Moneybookers including registered postage within 24 hours. When nothing arrived after a month, I sent reminder Emails both direct and through Delcampe but all have been ignored. When I registered a dispute, again the seller refuses to respond. On checking his feedback I find there are numerous complaints and feedback (using very strong language) from buyres that have had exactly the same experience indicating that this seller collects payments and supplies items selectively and when items are not supplied never responds to Emails. He ignores Delcampe's dispute resolution mechanisms.

He is an active seller with currently more than 500 items on offer so many more buyers are likely to get burnt - at least 3 this month alone based on his August feedback. Should his account no be suspended?

I will post negative feedback in the next few days but that does not seem to bother the seller so long as he supplies most buyers and takes money without supplying goods from only a few thereby still giving him a respectable positive feedback percentage overall (98% with 2667 sales). Also I expect that when I do post negative feedback he will suddenly respond with his own unjustified negative feedback and there goes my own 100% positive feedback. I've asked Delcampe support whether there is any protection against this but no response.

I can accept that I've lost my money. More annoying is the fact that the seller continues to get away with his practices.

All very disappointing given all the other positive aspects of using the auction site.

Mace

Is anyone aware of Delcampe's polices in dealing with sellers who collect money and then refuse to supply goods but continue to operate unhindered? Email messages to Delcampe Support have not provided any answers.

I purchased 2 items from a seller in Singapore 2 months ago. I received an invoice after 2 days and paid via Moneybookers including registered postage within 24 hours. When nothing arrived after a month, I sent reminder Emails both direct and through Delcampe but all have been ignored. When I registered a dispute, again the seller refuses to respond. On checking his feedback I find there are numerous complaints and feedback (using very strong language) from buyres that have had exactly the same experience indicating that this seller collects payments and supplies items selectively and when items are not supplied never responds to Emails. He ignores Delcampe's dispute resolution mechanisms.

He is an active seller with currently more than 500 items on offer so many more buyers are likely to get burnt - at least 3 this month alone based on his August feedback. Should his account no be suspended?

I will post negative feedback in the next few days but that does not seem to bother the seller so long as he supplies most buyers and takes money without supplying goods from only a few thereby still giving him a respectable positive feedback percentage overall (98% with 2667 sales). Also I expect that when I do post negative feedback he will suddenly respond with his own unjustified negative feedback and there goes my own 100% positive feedback. I've asked Delcampe support whether there is any protection against this but no response.

I can accept that I've lost my money. More annoying is the fact that the seller continues to get away with his practices.

All very disappointing given all the other positive aspects of using the auction site.

Mace

Surely the answer is - Only buy from sellers with GOOD Feedback

Surely the answer is - Only buy from sellers with GOOD Feedback

I agree that checking feedback is important and I did check feedback at the time - 2 months ago whenh I bought the items. Over the last 2 months his negative feedback has expanded significantly. I also understand that some buyers are hard to please and will post negative feedback to honest sellers (eg when they did not pay for registered mail and the item does not arrive). So I will accept a limited amount of negative feedback. How do we define good feedback. 100%? Or is 98-99% still reasonable feedback?

Bottom line is that this seller's illegal activites are so blatant and have become much worse over the last 2 months and yet he is allowed to continue unhindered and will continue to rob other buyers.

Mace





Mace